Returns & Refunds policy
Return Policy
Effective Date: January 1, 2025
At pkOptics, we want you to feel confident and happy with your purchase. If you’re not completely satisfied, we’re here to help make things right. Please review our return policy to ensure a smooth and stress-free experience.
1. Eligibility for Returns
We accept returns on a case-by-case basis. To be eligible for a return:
The item must be unused and in the same condition as when you received it.
The item must be in its original packaging.
Returns must be requested within 30 days of receiving your order.
2. Non-Returnable Items
We’re unable to accept returns for items that:
Are damaged, broken, or show signs of use
Were not purchased directly from our Website
We reserve the right to decline returns that do not meet these criteria.
3. Return Process
To initiate a return:
Contact Us: Email us at info@pkoptics.com with your order number and reason for the return.
Provide a Photo: We may request a photo of the item to verify its condition before authorizing the return.
Authorization: Once approved, we’ll provide detailed instructions for completing your return.
Please note that unauthorized returns will not be accepted.
4. Refunds
Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method. Please allow up to 7-10 business days for the funds to appear in your account.
5. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item). Shipping costs are non-refundable.
6. Exchanges
If you need to exchange your item for a different product, please contact us to discuss your options. Exchanges are subject to the same return conditions and approval process.
7. Our Promise
We genuinely want you to love your pkOptics products. If you have any questions or concerns about your order, don’t hesitate to reach out to info@pkoptics.com. We’re here to help and ensure your experience is as smooth as possible.
Thank you for choosing pkOptics. We appreciate your support!